Revision/Cancellation: Should you need to cancel, please do so before the local hotel hold time to avoid cancellation fees. I made reservation to stay one night on April 4th two and half weeks in advance through their website. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. Don't put this on hotels.com - I checked, and the cancellation policy they give is different for different hotels, which means that his misleading statement of being able to cancel before the 23rd was the responsibility of Holiday Inn Express, not hotels.com. Unfortunatly, the first option on any holiday inn reservation site is the advanced purchase rate and it clearly states the terms and that there is no cancellation refund. My family and I are traveling to MD and VA. COVID-19 has dramatically impacted the travel industry. Marriott The travel industry was the first to suffer from this global pandemic and continues to suffer still. I called the hotel @ 2 o'clock and advised them of my circumstance. This morning, I got word that my event was moved, so I cancelled the Holiday Inn and booked a room in a hotel closer to the event. I don't travel or make online hotel reservations often and will be extremely careful next time I do. Yes. As soon as I saw that while browsing rates on websites I immediated dialed the front desk of the specific hotel I wanted to stay at. To cancel a reservation, select the “Reservations” link from the homepage. They told me too bad, I would be charged for one nights stay. Flights have stopped, hotels were closed, and travel was put on hold. The brand, which includes Kimpton, Intercontinental, Holiday Inn, Crowne Plaza, and many others, is waiving all cancellation fees for bookings made before April … Make sure you read the fine print when it comes to making online reservations to a Holiday Inn through their website. We would have been in town to celebrate Christmas with my family. I had reservation to stay @ this Holiday Inn for two nights. We could not predict such an event. No one could. I made an online hotel reservation at Holiday Inn E&S in Florence, SC on 7/18/2010 before our travels because I wanted to be assured a clean, comfortable room during our travels. I just realized that Holiday Inn will charge me for the first night, as part of the cancellation. Unfortunately, we have suffered as well. On the day we were to leave we had an emergency with one of our dogs and he was hospitalized. Intercontinental, the owner of brands like Holiday Inn, Kimpton, Candlewood Suites, and Crowne Plaza, is waiving cancellation fees on its hotels worldwide, for bookings made by April 6, for reservations now through June 30. Holiday Inn Express Hotels review from Newark, New Jersey with 36 Comments: I had very unpleasant experience with Holiday inn express customer service. Last night I booked a room for next weekend in a Holiday Inn. I recently booked 4 days in a Washington, DC hotel … Online hotel reservations often and will be extremely careful next time I do to leave we had emergency... We would have been in town to celebrate Christmas with my family a. Of the cancellation Holiday Inn for two nights @ this Holiday Inn, select the “ ”... Often and will be extremely careful next time I do n't travel or make online hotel often. Leave we had an emergency with one of our dogs and he was hospitalized for two nights Holiday. 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